1. Overview
Welcome to Koala Fencing Pty Ltd ("Koala Fencing")! By accessing or using our website, products, and services, you agree to comply with the terms and conditions outlined here. These Terms and Conditions ("Terms") govern your use of our website, products, and services and apply to all orders placed with Koala Fencing.
If you do not agree to these Terms, please refrain from using our website or services.
2. Definitions
"We", "Us", "Our": Refers to Koala Fencing Pty Ltd.
"You", "Your": Refers to the customer, user, or visitor.
"Products": Refers to all items sold by Koala Fencing Pty Ltd, including PVC fencing, accessories, custom gates, gate automation products, and associated hardware.
3. Use of Website
By using our website, you confirm that:
- You are at least the age of majority in your jurisdiction, or
- You have legal guardian consent if you are under the age of majority.
You agree not to:
- Use the website for unlawful purposes.
- Distribute viruses, malware, or malicious code.
- Attempt to disrupt or compromise the functionality of the website.
4. Products and Services
Product Descriptions:
- We strive to ensure all product descriptions, images, and specifications are accurate. However, minor variations may occur.
Pricing:
- Prices are displayed in AUD and include GST unless otherwise stated.
- Prices are subject to change without notice.
Custom Products:
- Custom gates and bespoke items are made to order and are non-refundable unless proven defective.
Availability:
- All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
5. Orders and Payments
Order Acceptance:
- Orders are confirmed only after payment is successfully processed.
- We reserve the right to cancel or refuse any order for reasons such as pricing errors or stock unavailability.
Payment Methods:
- Accepted payment methods include credit cards, bank transfers, PayPal, Stripe.
- Payments are processed securely using our choise of payment gateway.
Errors:
- If there is an error in pricing or product information, we reserve the right to cancel your order and issue a refund
6. Shipping and Delivery
Delivery Methods:
- We may choose to deliver to the Greater Brisbane area using our own trucks.
- For locations outside the Greater Brisbane area, we use trusted third-party carriers.
Delivery Timeframes:
- Delivery times are estimates and may vary due to factors beyond our control.
- Specific delivery details are provided at checkout or order confirmation.
Damaged or Missing Items:
- Notify us within 3 days of delivery for damaged or missing items.
- Resolutions may include replacement, repair, or refund.
For detailed terms, refer to our Shipping Policy.
7. Returns and Refunds
Returns are subject to the conditions outlined in our Return Policy.
Custom-made products and installed items are non-returnable unless proven defective.
8. Warranty
Warranty terms vary by product category:
- PVC fencing: 30 years.
- Accessories and custom gates: 12 months.
- Gate automation products: 12 months (batteries: 6 months).
For full details, refer to our Warranty Policy.
9.
Privacy
By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in the Privacy Policy. For detailed information on how we handle your data, please review our Privacy Policy.
10. Intellectual Property
All content on our website, including images, text, and graphics, is owned by Koala Fencing Pty Ltd or licensed to us.
You may not reproduce, distribute, or exploit any website content without our written consent.
11. Limitation of Liability
To the extent permitted by law, Koala Fencing Pty Ltd is not liable for:
- Indirect or consequential damages resulting from the use of our products or services.
- Delays or failures caused by factors beyond our control, such as natural disasters or supply chain disruptions.
Our liability is limited to the value of the product purchased.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved under these laws.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us:
Email: support@koalafencing.com.au
Phone: 07 2139 8880
Address: 9 Boron St, Sumner, QLD 4074