At Koala Fencing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and other applicable privacy laws.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Name, address, and contact details (e.g., phone number and email address).
- Payment details, including credit/debit card information.
- Transaction history, including details of purchases and services requested.
- Feedback, queries, and correspondence.
1.2 Non-Personal Information
We may also collect non-identifiable information, such as:
- IP addresses and browser types.
- Usage data from your interactions with our website (e.g., pages visited, time spent on site).
2. How We Collect Information
We collect personal information through:
- Direct Interactions: When you contact us, place an order, or fill out forms on our website.
- Automated Technologies: When you use our website, cookies and other tracking technologies collect information.
- Third-Party Sources: Information from payment processors or delivery partners.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Products and Services:
- Processing orders and payments.
- Delivering purchased items to your address.
- To Communicate with You:
- Responding to inquiries and providing customer support.
- Sending order confirmations, updates, and promotional materials (with your consent).
- To Improve Our Business:
- Analysing customer preferences to enhance product offerings and website usability.
- Monitoring website usage to identify technical issues.
- To Comply with Legal Obligations:
- Adhering to Australian laws, including tax and consumer protection regulations.
4. Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may disclose your information:
- To Service Providers:
Trusted partners who assist with payment processing, delivery, and website hosting. - To Legal Authorities:
If required by law, regulation, or legal process. - For Business Transactions:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
5. Data Security
We implement robust security measures to protect your personal information, including:
- Encryption for sensitive information (e.g., payment details).
- Regular monitoring of our systems for potential vulnerabilities.
- Restricting access to personal information to authorised personnel only.
While we strive to protect your personal information, no transmission or storage system is completely secure. You acknowledge that you provide information at your own risk.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and user experience.
- Analyse site traffic and performance.
You can manage or disable cookies through your browser settings, but doing so may impact your ability to use certain features on our website.
7. Your Rights
You have the right to:
- Access Your Information:
Request a copy of the personal information we hold about you. - Correct Your Information:
Update or correct inaccuracies in your personal information. - Withdraw Consent:
Opt out of receiving marketing communications at any time. - Request Deletion:
Ask us to delete your personal information, subject to legal and contractual obligations.
To exercise these rights, contact us using the details provided below.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations. Once information is no longer required, we securely delete or anonymise it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
Email: support@koalafencing.com.au
Phone: 07 2139 8880